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The »golden rules« of ADLER facility management

10 points to customer satisfaction

With our quality assurance concept, we systematically analyze our services clear them with you and adapt them to new situations. We want to satisfy our customers and ourselves completely, every day. We want to achieve quality together by way of optimized work flows.

1. Availability	You can reach your contact person by phone at all times.
2. Reliability	As our customer you can rely on all our statements and measures.
3. Competence	We guarantee specialist expertise and practical skills regarding all cleaning techniques and materials.
4. Politeness	Our employees are trained to be polite, sensible and patient at all times.
5. Readiness	Our employees always signal their readiness to fulfill the agreed tasks.
6. Appearance	The appearance of our employees, the environment and the equipment used emphasizes our high quality standard.
7. Security	As a matter of principle, our services never pose a risk for clients.
8. Understanding	We are always anxious to recognize and fulfill all your requirements.
9. Trust	All our employees represent the trustworthiness of our company.
10.Communication	We will properly define and explain every process.

Our duty is compliance with these criteria. Our goal is to look after you – our customer, the very best we can.